At Hempcoasterly, we welcome enquiries regarding our cotton and linen placemat and coaster sets, product information, orders and general customer service.
Our customer service team is available to receive enquiries by email. Please leave us a message, and we aim to respond within 24 working hours.
Contact Information
Brand Name: Hempcoasterly
Email: coast@hempcoasterly.com
Website: https://www.hempcoasterly.com
Customer Enquiries
For assistance with a product or an existing order, please contact us by email. To help us identify your enquiry, please include your order number where applicable and provide a brief description of your question.
We welcome enquiries concerning:
- Product details, materials, dimensions and set contents.
- Order confirmation and order status.
- Dispatch and delivery updates.
- Returns, exchanges and refund requests.
- General questions about our website and services.
Customer Service Hours
We receive customer enquiries by email and aim to respond within 24 working hours. Response times may vary depending on the nature and volume of enquiries.
If you contact us outside our usual working hours, please leave your message by email. We will review your enquiry and respond as soon as reasonably practicable.
Communication and Enquiry Handling
Please provide accurate and relevant information when contacting us. Where an enquiry concerns an existing order, the information supplied should be sufficient to help us locate the relevant order and review the matter.
We may request further information where reasonably necessary to clarify an enquiry or process an order-related request. Please avoid including full payment card details, passwords or other unnecessary confidential information in your message.
Hempcoasterly handles customer enquiries in accordance with its applicable privacy practices. Information provided through our contact channels is used for purposes such as responding to enquiries, reviewing order-related matters and providing customer service, as described in our Privacy Policy.
Contact Us Today
For product questions, order enquiries or general assistance, please email coast@hempcoasterly.com.
Thank you for visiting Hempcoasterly. We appreciate your interest in our cotton and linen placemat and coaster collections.