1. Payment Processing
Hempcoasterly accepts online payments for purchases made through www.hempcoasterly.com. Payments are processed by Stripe, our payment processor.
Stripe may conduct periodic payment risk assessments and monitor transactions for unusual or potentially unauthorised activity in accordance with its applicable procedures and terms.
Customers can complete eligible purchases through the payment options displayed at checkout. Creating or signing in to a separate Stripe account is not required to make a payment.
2. Accepted Payment Methods
Depending on availability at checkout, accepted payment methods may include:
- Visa;
- Mastercard;
- American Express;
- Apple Pay;
- Google Pay; and
- Other supported electronic wallets.
The payment methods available for a particular order are displayed during checkout. Customers should review their order details and payment selection before confirming a purchase.
3. Billing Descriptor
The billing descriptor displayed on a customer’s payment statement is intended to identify the purchase as Hempcoasterly.
Customers are encouraged to retain their order confirmation for reference and to check their order details if they need help identifying a payment.
For questions about a payment or an order, please contact coast@hempcoasterly.com and include the relevant order reference and details of the enquiry.
4. Payment Information and Data Handling
Payment information is handled through Stripe’s payment processing services. The information collected and processed may vary according to the payment method selected, the details required to complete the transaction and applicable legal requirements.
Hempcoasterly does not request customers to send full payment card details, card security codes or account passwords by email.
Customers should enter payment information only in the relevant checkout fields and should review the payment details before submitting an order.
5. Transaction Monitoring and Payment Verification
Stripe may assess payment activity and monitor unusual transactions as part of its payment processing procedures. Additional verification may be requested where required by the payment method, the card issuer or applicable transaction requirements.
A payment may remain pending, be declined or require further verification. Customers should follow the instructions displayed during checkout or contact their card issuer if assistance is required.
Hempcoasterly may review order information where reasonably necessary to confirm a transaction, address suspected unauthorised activity or comply with applicable legal obligations.
6. Personal Data and Privacy
Hempcoasterly is committed to handling customer information in accordance with applicable Canadian privacy legislation and relevant data protection laws in the European countries we serve.
Personal information may be processed where necessary to handle payments, manage orders, respond to enquiries, meet legal obligations and address legitimate operational requirements. Payment processing may involve the transfer of relevant information to Stripe and other service providers involved in completing a transaction, as described in our Privacy Policy.
Our website uses a cookie consent banner. Non-essential cookies are used only after the visitor selects “Accept” on the cookie banner. Essential cookies may be used where necessary for website functions, subject to applicable law.
Customers can consult our Privacy Policy and Cookie Policy for further details about personal information, cookies, consent choices, retention and applicable privacy rights.
7. Payment Discrepancies and Enquiries
If a customer notices an unfamiliar payment, a duplicate charge or another payment-related concern, they should contact us at coast@hempcoasterly.com and provide the order reference and relevant details.
We will review the information available and respond in accordance with the circumstances and applicable requirements. Customers may also contact their card issuer where appropriate.
Please do not include full card numbers, card security codes or account passwords in email correspondence.
8. Contact Information
For payment-related enquiries, please contact:
Brand: Hempcoasterly
Email: coast@hempcoasterly.com
Website: www.hempcoasterly.com
We aim to respond to payment and privacy enquiries within 24–48 working hours.
9. Policy Updates
Hempcoasterly may update this policy to reflect changes in payment procedures, applicable legal requirements or website operations. The latest version will be published on our website with its updated date.
This policy should be read alongside our Privacy Policy and Cookie Policy. Nothing in this policy limits any mandatory rights available to customers under applicable law.